The iPad in my experience is very picky about what cables it will restore with. Error 9 is almost always related to the cable, NOT the dock connector/flex cable. Use the official Apple cable if you still have it, or borrow one from a friend. If that doesn't work, it might also have something to do with the IPSW you are trying to restore with.
Try using a different IPSW or using Redsn0w to boot Pwned DFU mode and restore it like that. Error 9 can be related to the RAM disk kernel rejecting the ASR because it is not signed properly, thus breaking the connection with the device and causing error 9. This is insane.
Related tutorial: How to use Disk Utility to format drives on your Mac. 3) Download a copy of macOS Sierra 10.12. To download this via the Mac App Store you will need access to a supported machine. However, a direct download or a download inside a macOS VM can circumvent this requirement. To install Office 365 or Office as a one-time purchase, visit on the PC or Mac that you want to install Office on. Sign in with the Microsoft account that you used to purchase, or have already associated, with the subscription or one-time purchase product, and then follow the onscreen instructions to install Office.
My mother has a IPad 2 and this same thing happened when I connected to my MacBook Pro to put a book on CD onto her IPad for listening. Same thing Error 9 over and over. Spent 2 hours at Apple today for them to tell me how it's a hardware issue and when I say the IPad worked just brilliantly before the update they tried telling me that updates sometimes expose hardware issues that were always there.so they tried to talk my mom into purchasing a brand new (new version) IPad telling her that if she buys the cheaper refurbished of the IPad 2 it will only work for another year before another update crashes it. How can they get away with this??????
FYI, my mother is elderly and knows limited English, so this was the only form of technology she was getting comfortable with. Update 2nd post on same subject. I have now spent several weeks researching the error code 9 issue resulting from trying to update a device at iOS 4.3 level to iOS 9 level.
Here is the results of my research. There are hundreds of incidents reported on the Internet with this same problem. The root cause is Apple Computer has come up with a way to cause early obsolescence of perfectly functional products. They have taken advantage of their customers who have not updated the iOS in their products in a timely manner. It is not possible to perform a direct update from iOS 4 to iOS 9. A device must be progressively updated through iOS levels of 5, 6, 7, and 8 before updating to 9.
The error code 9 problem started in October 2015 when Apple removed their signatures from all down level firmware. The signature is required to verify and validate a proper update. This action on Apples part effectively burnt the bridge for updating units at or below iOS 7. The firmware still exists, but is now unsigned rendering it unusable. Any device that has a down level iOS that requires progressive updating, though the hardware works perfectly is now rendered useless. Pretty clever on Apples part.
All Apple support centers must be aware of this issue and have apparently been scripted to respond in the same manner. I have read several Internet forums where customers were told the same lies, such as the update manifested a hardware issue due to faulty hardware. I personally experienced this same tale of lies when I visited the Apple Store in Reno.
Attempting to update an Apple device from iOS 4, 5, 6, to iOS 9 results in leaving the device in an incomplete restore condition. The indication of this is error code 9 and a picture on the screen of a USB connector showing a cable plugged into iTunes.
![Trying to install onedrive for mac and it says purchase failed and wont download full Trying to install onedrive for mac and it says purchase failed and wont download full](/uploads/1/2/5/3/125384126/392467592.png)
The update does not change any data on the Apple device but the incomplete restore does not allow the device to operate. The solution to restoring proper operation is to down load a freeware program 'Reiboot.exe' and running it. This program has the ability of accessing the Apple device and performing a proper restore. This fixes the Apple improper restore and returns the device to full operation. It does not allow updating to higher iOS levels, only Apple would have that capability. Unfortunately the Apple device is stuck at what ever iOS down level it is at. The device will work but eventually the apps will no longer work as they are continually updated as Apple updates its iOS.
I have several iPads that are iPad 2 wifi's. Those that I updated as iOS levels changed work at iOS 9.2 today.
Those that my grand kids have, which I did not have access to until November 2015 are at iOS 4.3.5. They are the same exact model but cannot be updated as a result of Apple unsigning their down level iOS levels. This should be considered a criminal and shameful act on Apples part. I plan to present this issue to 7 on your side, an investigative tv news program in the San Francisco Bay Area if Apple does not step up and reinstate their upgrade path. This could also be the basis of a major class action suit against Apple, particularly in light of their scripted lies they are telling their customers regarding the error code 9 issue. Barry CEO of Silicon Valley company. Update (2-27-2016) UpdateUpdate.Update.UpdateError code 9 when updating iPad or IPhone from IOS 4.3.5 to IOS 9 is now fixed.
Here is the solution to now update down level apple products to the latest version IOS. This “tool” will allow you to update your iPad currently running IOS version 4.3.5 directly to IOS 9.2 or 9.3. This tool bypasses the bridge Apple blew out when they un-signed their down level operating systems in October 2015. By un-signing their down level operating systems, they effectively obsoleted any non-updated products by making it no longer possible to update. Thanks to 3deviser who pointed me to a Chinese website at www.i4.com.
3deviser wrote enough information for me to find the website and the tool. I used google translator at the web site to see some English.
Here is what you do: Go to The webpage will come up in Chinese. Look for V6.11 on the home screen. Click on it to download.exe to your system. Down load iPad2 A1396 iPad2,2 9.3beta2 1.45GB iPad2,29.313E519dRestore.ipsw Install and Start the program tool V6.11.
Plug your IPad into USB port of your computer. Start ITunes if it didn’t start automatically. When you do the ITunes update, it will fail. In a few moments, the V6.11 program will connect to the IPad and automatically load the IOS 9.2 or 9.3beta update.
I have done this to two different IPads and worked fine. One was at 4.3.5 and the other at 5.1. Hope this update is the answer to your prayers regarding bringing your IPad back to life and to current level IOS. Regards, Barry. You are 100% correct! Its not a hardware issue and legally if Apple knows the IOS cant be upgraded should be explained as much. This is criminal to tell customers its a hardware issue knowing you cant upgrade from IOS 4 tethered.
This I see as the criminal part of misleading instead of saying we cut off the firmware signature authentication and you cant upgrade. People truly belief its a faulty unit not to consider putting the unit in a recovery loop rendering the unit a brick unless you get out of recovery. That also is an issue if they support 9.2 for Ipad2's regardless of version you have. We still should have the right to upgrade. I have 4 ipads and 2 are IOS 4.3.3. The other 9.2.
My small kids were using so I never upgraded, yes that's on me but to just cut us off and now the apps don't work as they keep upgrading is a shame. I believe Apple should fix or compensate period.
Very nice detailed message Barry! Hello All, The issue isn't your anti virus or cable.
You cant go from IOS4 to 9. I was on with a Sr. Tech and they walked me through everything. I asked point blank whether it can be done, she said she didn't know. I read another post off another blog who indicated that Apple only will support a IOS5 and higher upgrade now. Something with the software and apple wont acknowledge it.
Once the system tries to reach apple servers it shuts off and gets hung up. If we had IOS 5 put back up to download it would work and we could use OTA. Reiboot works great.
Sometimes after you hit exit recovery it doesn't work, just hit enter recovery mode and it freezes but gets the IPAD working. Until Apple, which I highly doubt will agree to support this we are stuck with a web browser or movie ipad.
My whole issue is that regardless of version you have, as long as apple supports an upgrade of that Ipad 2 we should be allowed to get it. Even those on IOS 4. OK, this is what worked for me. Background: I just replaced the screen on my SE. Went to boot it up and it was stuck on the apple symbol. Plugged the phone in to my macbook, started itunes -which said a restore was needed.
Did a restore and got the error 9. Tried to restore again and same problem. Did some googling of the problem and ran into a random comment where some user posted a slab of text but one thing that was different was that he said he tried 'plugging in headphones' I dislike the bullsh!t of iphones (error codes- dodgy 'upgrades', etc) and usually use android. My kids use apple phones because the phones are simple and the cameras are pretty decent. So I tried to restore again and this time I inserted and then removed a headphones plug in and out of the iphone. Maybe it was a fluke.
Maybe itunes kicked in properly and worked, maybe because i was facing north and had just sacrificed a chicken to Steve Jobs. But it worked and my iphone restored. I wasn't going Rocco Sifredi with the headphone plug (do not google that name at work). It was in (for 3 seconds) then out (for 3 seconds) - did this 3 or 4 times and the little progress bar kept going.
Thanks Altomic At the end of my tether trying to fix a six with this problem I thought, 'Sounds stupid, but then so am I and I work OK!' So I tried it. Each time the progress bar looked like it stalled I inserted the headphone jack, left it for a couple of seconds then removed it (3 times in all I think) and each time the bar then continued its progress! I couldn't Adam and Eve it!
So, as a token of my appreciation (& being a vegetarian) I have since sacrificed a beetroot to Steve Jobs whilst facing North. Thanks again! Hello to all! I have or better I had the same problem as all of you, how to update from iOS 4.3.3 (or in in any case 4.3.x) to 9.x I tried with the normal way and bricked the iPad.
I unblocked it with reboot quite a few times as I tried different things. Luckily I found a discussion where some people found a way to do it (link see below). Basically you need to have the right ispw file to update manually from, using the DFU mode. I have an iPad 2 GSM, formerly 4.3.3, and this file worked = iPad2,29.313E5191dRestore I tried different files that did not work, until I found the right one! Hurray!:) Here you find all the links I found useful to do this: Most important: a link to a discussion where others were successful: How to update manually: how to get in the DFU mode a link where to get the ispw file if it doesn’t work and you brick your iPad, with reboot you can unbrick it. I posted a couple replies on here because I keep running into some problems.
The Reiboot worked fine without a hitch. I wanted to see if I could update from the old firmware. As of today it is v6.15 and it works fine. The first time I ran it I forgot to download the beta firmware. I did it at the end of the process and it still worked fine. End the final steps was prompted to restore the ipad2 and I chose not to. I then had problems getting the Ipad to sync up.
I tried every trick in the book and ended up creating more problems. So I started the whole process again. Of course V6.15 was already on my computer. I just downloaded the beta firmware at the start.
Everything ran as they described and when it prompted me to restore my pad I selected yes (keep in mind I tried to restore after the first try and that did not solve the sync issue. When it was finished. I selected my ipad in iTunes and everything synced up.
Too all of you who did the research and figured out this fixes we all owe you and apple owes you. You guys are the best.
Upgraded iPad2 from iOS 4.33 to 9! Enjoyed Barry's posts and spent a couple hours on the Chinese fix, but didn't push the right buttons - it's in Chinese! This iPad had the error 9's and was stuck in Connect to iTunes screen, but used Walter Stanz post re: using iTunes itself to restore to a different IPSW file that you've downloaded manually specifically for your model. Didn't need anything off this iPad, so used the Shift-Restore combo on Windows to select my IPSW. I'm not sure how the beta IPSW files get around the unsigned firmware issue Barry mentions - maybe the beta IPSW are signed. Anyway it worked. Did not have to unbrick using reiboot or recboot or reboot or any of those.
Did not have to start in DFU mode. Fix was relatively quick and painless once I got it sussed. I rarely post anything, but after spending several hours on this one, I thought it might help someone to say that it can be done!!! All else has failed and you're feeling screwed, watch this video: TLDR: Treat the phone just like a PC: 1. Open iPhone 2. Disconnect everything - A.
Unscrew square-ish metal piece at the top right to get at the connections to the screen, back camera and volume buttons - B. Unscrew the long rectangle-ish metal piece next to the bottom right corner of the battery to get to the battery connection and lightning connector 3. Connect the battery and screen and see if it works 4. Connect the lightning connector to plug into iTunes 5. Plug in other connectors one at a time to see if they are causing the issue. I just fixed someone iPad and all i had to do was follow the directions on the apple site. Plug it in and restore.
The only difference is the last step:!!!. it worked after 3 attempted restores in a row. (when the apple help forum says 'if it doesn't work, repeat steps 2 and 3 they mean it) so don't give up. You'll notice, each time it incrementally gets faster and will eventually finish the factory restore. I found this out from a response on this thread or another site, they said 'just wait for it to complete'. It worked for me, and now I have factory restored iPad that was previously disabled/error 9/frozen at restore. I did not have to download any third party software or buy anything.
Try this first, it'll save you time, money, and grief. I first had this problem on my iPad Air first generation 2 years ago. Went to Apple Store. They told me it's a hardware issue and offered to trade in for a refurbished device for which I had to pay a couple of hundred dollars.
Being a geek that I am, I refused to believe that because I know Apple products don't spoil after a year. So I spent many, many hours doing the restores etc and finally using Reiboot I got it working! 9 months later, same thing happened again. This time I tried everything I did before but no luck.
I forgot about it. Just today (6mths later), I thought about giving it a try. I spent 30mins and I came to this website where for the first time I read that USB cables could be a culprit. So I swapped the cable to an iPhone cable.
Now I can see the progress with different errors this time but still I wasn't able to restore and the progress bar wasn't moving. In the past, once I see the progress bar, the iPad reboots.
So then I decided to give one last try and use my new iPad Air 2 USB cable. Lo and Behold!!! I just finished setting up my iPad Air and restored my settings from the iCloud! IPad is working perfectly fine now! Thank you to everyone on IFIXIT and especially TOBY JONES for mentioning that USB cables might be a culprit!!!
Tarlan Isaev.
I bought a used MacBook Air last year from another region here in Ghana. And the man re-installed Mac OS X 10.8 for me. And I typed my apple ID I have been using on my iPhone and everything has been moving smoothly until I mistakenly 'Erased' my entire 'Macintosh HD'. So I followed some instructions from Apple holding the 'Option' button and etc. But finally, after I type in my apple ID and password in Utilities, I get the error 'This item is temporarily unavailable. Please try again later'. I have tried again later with other WiFI networks and what not.
Your Mac shipped with Lion. Which means you can do an Internet Recovery startup by turning the Mac on and immediately holding down the Command+Option+R keys. This will boot the Mac to its firmware.
When the work screen appears, you first need to make sure the drive is completely wiped clean, or it may try to install Mountain Lion, which is what the hidden Recovery partition should be. However, you will not be able to reinstall Mountain Lion since it will ask for the former owner's App Store ID and password. So follow these steps: 1) Make sure you know your router's wireless password since you will be required to have an Internet connection to reinstall OS X.
Better would be to use a wired Ethernet connection to your DSL or cable router. 2) When you boot to the Internet Recovery Screen, first choose Disk Utility. When the screen comes up, you will see something similar to this: I have multiple hard drives here, you will likely only have one showing. But what you need to do is click on the physical drive name. That will allow you to partition the drive. Click on the Partition tab at the right to get this screen: Where the drop down menu says 'Current', change it to something else.
Even if the drive is already one partition for the whole thing, and you only want one. In which case, choose '1 Partition'. You'll notice that the Options button is now no longer grayed out.
Click that and make sure the radio button for GUID Partition Table is selected. Make sure the Format is Mac OS Extended (Journaled). It should be by default. Make the Name anything you want to call it.
It will take just 10 seconds or so to complete. When it's done, quit Disk Utility. 3) Now choose to install OS X. The machine specific version of Lion for your Mac will be installed. 4) When the install is complete, you can open the App Store and create your own account. Normally, you use the same Apple ID and password you use to access these forums. 5) Then it's up to you what you want for an OS.
You can either stay with Lion, or upgrade. It's to purchase Mountain Lion, 10.8.x. You'll receive an email with a redemption code you use in the App Store app to initiate the download and installation. Once you have it installed, that purchase will forever remain under your list of purchased items and can be reinstalled at any time. Or, you can jump all the way to Yosemite, 10.10.x for free. Mavericks, 10.9.x is not on option as Apple has pulled it from the App Store. Restart the Mac and hold down Command+R to enter Recovery Mode.
That boots to a hidden partition on the drive which will allow you to reinstall the OS. If it asks for an Apple ID, it will be expecting the ID and password of the person who purchased Mountain Lion (10.8.x). If you never had that version of OS X in your App Store account as a purchase, you won't be able to install it. If that's the case, you'll have to restart the Mac and hold down Command+Option+R to enter Internet Recovery Mode. Use Disk Utility to repartition the drive. You must do this in order to completely remove all data from the drive, including the hidden partition, or it will try to install Mountain Lion, which you can't do. Once the drive it completely wiped, then choose to install OS X.
The version of OS X the Mac shipped with will be installed. Restart the Mac and hold down Command+R to enter Recovery Mode. That boots to a hidden partition on the drive which will allow you to reinstall the OS.
If it asks for an Apple ID, it will be expecting the ID and password of the person who purchased Mountain Lion (10.8.x). If you never had that version of OS X in your App Store account as a purchase, you won't be able to install it. If that's the case, you'll have to restart the Mac and hold down Command+Option+R to enter Internet Recovery Mode. Use Disk Utility to repartition the drive. You must do this in order to completely remove all data from the drive, including the hidden partition, or it will try to install Mountain Lion, which you can't do.
Once the drive it completely wiped, then choose to install OS X. The version of OS X the Mac shipped with will be installed. Yes, you can purchase your own copy of Mountain Lion at Apple's site for.
You will receive a redemption code in an email, which you then enter in the App Store to download the OS. It then permanently stays in your list of purchased items. However, before spending the money on ML, see what the Mac installs via an Internet Recovery. It may be Mountain Lion, and that would be a machine specific version for your MacBook Air.
Which means you can't use the App Store version of ML. Anytime you would need to reinstall ML, you would do it from Recovery mode, or Internet Recovery mode. Just to be certain what model MB Air you have, enter the serial number, then please post the page it shows as your exact model. Do not post the serial number here.
Your Mac shipped with Lion. Which means you can do an Internet Recovery startup by turning the Mac on and immediately holding down the Command+Option+R keys. This will boot the Mac to its firmware. When the work screen appears, you first need to make sure the drive is completely wiped clean, or it may try to install Mountain Lion, which is what the hidden Recovery partition should be. However, you will not be able to reinstall Mountain Lion since it will ask for the former owner's App Store ID and password.
So follow these steps: 1) Make sure you know your router's wireless password since you will be required to have an Internet connection to reinstall OS X. Better would be to use a wired Ethernet connection to your DSL or cable router. 2) When you boot to the Internet Recovery Screen, first choose Disk Utility. When the screen comes up, you will see something similar to this: I have multiple hard drives here, you will likely only have one showing. But what you need to do is click on the physical drive name. That will allow you to partition the drive. Click on the Partition tab at the right to get this screen: Where the drop down menu says 'Current', change it to something else.
Even if the drive is already one partition for the whole thing, and you only want one. In which case, choose '1 Partition'. You'll notice that the Options button is now no longer grayed out. Click that and make sure the radio button for GUID Partition Table is selected.
Make sure the Format is Mac OS Extended (Journaled). It should be by default. Make the Name anything you want to call it.
It will take just 10 seconds or so to complete. When it's done, quit Disk Utility. 3) Now choose to install OS X. The machine specific version of Lion for your Mac will be installed.
4) When the install is complete, you can open the App Store and create your own account. Normally, you use the same Apple ID and password you use to access these forums. 5) Then it's up to you what you want for an OS.
You can either stay with Lion, or upgrade. It's to purchase Mountain Lion, 10.8.x. You'll receive an email with a redemption code you use in the App Store app to initiate the download and installation. Once you have it installed, that purchase will forever remain under your list of purchased items and can be reinstalled at any time. Or, you can jump all the way to Yosemite, 10.10.x for free.
Mavericks, 10.9.x is not on option as Apple has pulled it from the App Store. The iLife package (GarageBand, iDVD, etc.) used to be on the gray DVDs that came with Macs. When Lion was introduced, Apple stopped distributing disks with their computers, as they did with yours. When you do a full erase and reinstall, which I presume you have now completed, these apps are not installed by default. Per a post by user ds store: If your machine originally came with 10.7 or 10.8, then follow this: Restoring iLife applications after Internet Restore of OS X Lion or OS X Mountain Lion If you erase install OS X Lion or OS X Mountain Lion on a new Mac that shipped with OS X Lion or OS X Mountain Lion installed, you can download iPhoto, iMovie, and GarageBand from the Mac App Store. After installation, start (up) from OS X.
Double-click the App Store icon in the dock. Enter your Apple ID and password. Click Purchases. If you haven't previously accepted your bundled iLife applications within the Mac App Store, you should see your iLife applications appear in the Accept portion of the screen. Click Accept. You may be asked for your Apple ID and password once again.
Your iLife applications now move to the Purchased section. These applications are part of the software that came with your Lion based computer. Your account will not be charged for them. Click Install to complete installation of your applications. Following these steps, you should be able to install the version of iLife that was tied to that model Mac for free.
This isn't the same as iWork (Pages, Numbers, Keynote). I'm not sure if those were ever free. The App Store has the titles available for $20 each. Pages has not garnered much praise, though.
Many users feel it has been dumbed down. Many useful features have been removed. The number of 1 star ratings is pretty high for the current version 5. Most users would tell others to stay with version 4. You can get iWork '09 on disk from Amazon for.
That is Keynote version 5, Pages version 4, and Numbers version 2. Apple Footer. This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site.
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